Frequently Asked Questions
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Our pricing is thoughtfully determined by the intricacy and craftsmanship required for each pair. Factors such as the base shoe, desired color palette, level of restoration or customization, and overall design complexity all influence the final quote.
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Full payment is required at the time of order placement. We offer a seamless and secure checkout experience for your convenience.
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All sales are final. Due to the custom nature of our work, we do not offer refunds.
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No. Each pair is meticulously hand-painted using premium acrylic paints, which are water-resistant and designed to endure regular wear.
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For optimal results, we recommend sending shoes in new or near-new condition. If your shoes have been worn, kindly send a few clear photos in advance so we can assess their suitability for customization.
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While our paint application is highly durable, it is still art—susceptible to natural wear over time. If scuffs or chips occur, please contact us. We’ll gladly assist with touch-up options. Please note: all shipping costs are the responsibility of the client.
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You’re welcome to wear your customs as part of your daily wardrobe. However, as with any painted surface, gentle care is recommended to preserve their artistry.
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While no shoe can be made brand new again, we promise to restore each pair to the highest possible standard using our extensive expertise and professional-grade tools.
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We’ve proudly specialized in shoe restoration since 2013, combining years of experience with a passion for excellence.
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Processing times vary based on our current volume of orders. On average, please allow 1–3 weeks for completion.
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Yes. We ship worldwide—anywhere a plane can reach.
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Once your order is in the hands of the shipping provider, Celestial Soles is not liable for any loss or damage incurred during transit.